RRH Clinton Family Health Center

Jorge Romero 6 months ago

Worse service! Appt at 920, arrived at 9 am 10:15 and still waiting, then after more than an hour of waiting I was told keep waiting or come another day 🧐🫨

Angela Jackson a year ago

Moved to the area last year and needed a Primary Care Provider that accepts Cigna Health Insurance. I was happy to found this provider through Rochester Regional. All the folks here have been friendly and professional. They have set me up with annual physicals, blood tests, and special referrals. The service I receive is excellent.

Nora Dodge a year ago

Would give this godforsaken place 0 stars if I could. One doctor tried to push a medication on me 4 times throughout my visit after I sternly told her no. Then proceeded to google my symptoms while I was sitting in the room with her. A week later, I called the office to get 2 scripts refilled, which didn't get approved for 3 days with 0 updates. Went to the pharmacy, they said only 1 was called in. I called the office, again, and explained my problem, to which they responded "idk, try again". Two more days go by, I get a call from the office saying the second script is ready, I go to pick it up, and they sent it to the wrong location, a pharmacy I haven't had anything sent to in 5 years. They say their office is open until 5, but they stop answering phones at 4, when the average person gets out of work and actually has the time to call. Freaking ridiculous.

Alema Hidic a year ago

I’m a new patient and Rosa is a great doctor, I highly recommend her, she listened to all my concerns. Security guard, Clarence helped ease my nerves since I’m scared of getting blood work. Medical assistant and front desk people were nice, phlebotomist lady is very good at what she does, thank you all for your patience.

Katelyn Machnica 2 years ago

Completely unacceptable. My pharmacy sent a request to refill a prescription on 1/14. It is now 1/25 and it's still not filled. This is a generic, non-controlled substance that I have taken daily for years. I have been calling every day since 1/21. Half the time they don't make a record of me calling, today they couldn't find me in the system so they put me on hold for 10 minutes and then hung up, and I've gotten the answer, "Gee, not sure why that's not filled yet, I'll send another note" at least 5 times without a single callback. Asked to speak to an office manager and got forwarded to a voicemail and of course, no callback. I'm out of a medication that I need to function every day and no one even has the decency to call me back. I've got an appointment set up with a new PCP, but in the meantime I'm about to go down to the office in person to ask someone to help me because I don't know what else to do. Update: they told me I need to come back for an appointment but they cannot schedule in advance. They’re now only taking day-of appointments so I have to call at 8am on a day I’m available and hope that they have appointments. I wasn’t notified about ANY of this. I understand tha